DNASTAR is committed to providing you with excellent service. As part of our commitment, we recognize your right to privacy, and have developed this Privacy Statement to inform you about our privacy practices.
We do not collect any personal information from a visitor to our site unless that visitor explicitly and intentionally provides it. If you are simply browsing our site, we do not gather any personal information about you. We use links throughout our site to provide you with the opportunity to ask questions, request information and materials, request demonstration software, or provide comments and suggestions. The information provided, such as your name and telephone number, will be used to help us satisfy your request, as described below.
Statistical Information About Your Visit
When you visit our site, our computers may automatically collect statistics about your visit. This information does not identify you personally, but rather about a visit to our site. We may monitor statistics such as how many people visit our site, the user's IP address, which pages people visit on our site, from which domains our visitors reach our site, and which browsers people use. We use these statistics about your visit for aggregation purposes only. These statistics are used to help us improve the performance of our website.
From time-to-time we may request information from customers via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Survey information will be used for purposes of monitoring or improving the use of, and satisfaction with this website, and improving our customer service and product offerings.
Responding to Requests
We generally respond to any questions, requests for product information, and other inquiries that we receive. Our response may be in the form of an e-mail, telephone call, fax, or letter. We may retain this correspondence to improve our products, services, and website, and for other disclosed purposes.
We provide an "Opt-in" e-mail service for regular updates on our products and services. However, we may, from time-to-time, use additional contact information, such as e-mail addresses, mailing addresses and phone numbers, to share important product announcements. We retain contact information so that we can send individuals updates or other important information about our services and products.
Facilitating the support, renewal, and purchase of our products and services
We may use the information you submit to contact you to discuss the support, renewal, and purchase of our products and services. We may also provide the information you have submitted to us to a licensed distributor of DNASTAR products and services. Our distributors help us to provide our customers with support, assistance, and the provision of our products and services in certain markets. You may receive a communication directly from one of our representatives. Please be assured that if you are contacted by one or more of these entities for one of these purposes, they have agreed to use the information we supply only in accordance with a confidentiality agreement.
DNASTAR is also committed to understanding and anticipating user needs and continuously improving its software to meet those needs. Some of DNASTAR’s products may invite you to opt-in to DNASTAR’s Usage Logging Feature, which gathers information for that purpose. DNASTAR has developed this Privacy Statement for DNASTAR’s Usage Logging Feature.
No personal information will be collected and participation status may be changed at any time. DNASTAR’s Usage Logging Feature is completely voluntary and users may opt out at any time.
By default, DNASTAR’s Usage Logging Feature is enabled in Lasergene version 11 and later. If a user decides to opt out, they may do so from the Lasergene preferences within DNASTAR Navigator. Alternatively, users or network administrators can create an opt-out preference file stored on the user’s system to disable DNASTAR’s Usage Logging Feature. For instructions on opting out of the usage logging feature in earlier versions of Lasergene, please contact DNASTAR support.
Customers who choose to participate agree to share information regarding computer hardware, operating systems, and DNASTAR product usage including, the name and version of the DNASTAR application being used, the date and time the application was launched and quit, basic system information (version, architecture, available RAM), the DNASTAR subscriber number or other unique device identifier, and type of DNASTAR license in use (e.g., standalone, free trial, or network).
Information will be recorded to a log file stored on a user’s machine when DNASTAR applications are launched and shut down. Once every day, the log will be transmitted to DNASTAR via an Internet connection.
If the computer is not connected to a network or the log is otherwise unable to be transmitted to DNASTAR, information will continue to be stored in the log file, and an attempt will be made to resend the information after the next seven-day interval.
Because no personally identifiable information is gathered as part of DNASTAR’s Usage Logging Feature, the information will not be meaningful to anyone other than specific DNASTAR software or product teams. Further, DNASTAR strives to protect information that is gathered. For example, we store the information gathered on computer systems with limited access located in controlled facilities in the United States or any other country in which DNASTAR or its affiliates, subsidiaries, or agents maintain facilities. However, despite DNASTAR’s efforts, no security controls are 100% effective and DNASTAR cannot ensure or warrant the security of gathered information.
DNASTAR uses the information to improve its software products and applications over time. DNASTAR may share gathered information with partners or other companies providing limited services on its behalf, but these partners and other companies are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.