DNASTAR is widely recognized for the outstanding support we provide to our customers. Whether you are new to using our software, or an experienced user, we are committed to optimizing your experience using our products.
Our support staff is highly experienced and many hold advanced degrees in a diverse variety of fields, contributing to our expertise in troubleshooting complex customer projects.
We offer quick response times and a global reach, supporting customers all over the world.
Our support team is also closely integrated with our development staff in order to actively incorporate customer feedback and requests into our products.
"What’s not to like? The people at DNASTAR are responsive."
Douglas Rhoads, University of Arkansas, Fayetteville
"DNASTAR’s technical support is beyond anything I’ve ever seen in a software company. "
Tom Parchman, University of Wyoming
"I appreciated your staff - very responsive, but not obtrusive. This is very unusual!"
Thomas Besser, Washington State University
"DNASTAR's technical support is excellent!"
Jeeba A Kuriakose, University of Texas-Medical Branch
"Tech support is always helpful; even when the question needs to be researched."
Caprice Rosato, Oregon State University
"Always great customer service."
Philippe Couroux, Agriculture and Agr-Food Canada
"I would give five stars to the support. Whenever I’ve called, there has been good follow through."
Amit Dhingra, Washington State University, Pullman
"The technical service and support we have received have been outstanding."
Dr. Michael Carleton, Targeted Growth, Inc.