This issue only occurs in Windows. If you see overlapping text and/or unexpected symbols after saving a Lasergene help topic as an Adobe PDF document, you may need to change your Adobe settings:
- Click Start > Devices and Printers.
- Double-click on Adobe PDF.
- Choose Printer > Properties.
- In the General tab, click on the Preferences button. Uncheck Rely on system fonts only; do not use document fonts. Click Apply.
- In the Paper/Quality tab, click on the Advanced button. Click the link Substitute with Device Font. From the drop-down menu, choose Download as SoftFont. Double-click on PostScript Options, and click the link Automatic. From the drop-down menu, select Native TrueType.
- Click OK, then Apply, then OK.
- Open the Lasergene help topic of interest and save it as an Adobe PDF document.
- Open the newly-saved document. The text should now display legibly.
The instructions above apply specifically to Windows 7, but other Windows operating systems use a similar procedure.
I purchased a perpetual license from DNASTAR. What rights do I have and what obligations does DNASTAR have under this license?
In the normal course of business, DNASTAR frequently grants the user of our software a perpetual license for the use of such software. A perpetual license is defined as the use of the license for the software version purchased, for an unlimited period of time. A perpetual license does not permit users to place DNASTAR’s software on more computers than were licensed for use in the initial purchase.
DNASTAR is not under any obligation to provide users of the software with support or additional copies of the original version of software purchased for backup, upgrades to new computers, or for any other purpose. In addition, DNASTAR is under no obligation to update its software for new computer operating systems, hardware configurations or for any other reason after initial purchase of the license by the customer. Users may continue to use a particular software version after DNASTAR support has been discontinued as long as the use of such software is not in conflict with any more recent license agreement agreed upon by the customer and only on the number of computers originally covered in the purchase agreement with DNASTAR or one of its distributors or agents.
We’d be happy to! DNASTAR can custom assemble, analyze and deliver a finished genome, or part of a genome, along with customized visualizations and reports. In collaboration with our sister company, Scarab Genomics, we can even prepare the library, arrange for sequencing, and then assemble and analyze the resultant data.
For more information on any of these services, see DNASTAR’s Genome Assembly Services page.
Our experienced, on-site Support team can assist you at any stage of your project by phone or e-mail. You can also request that Support set up a free, one-on-one training webinar to walk you through your project.
Citations for DNASTAR software should follow the format:
<Application Name with corresponding trademark>. Version <version number>. DNASTAR. Madison, WI.
SeqMan NGen®. Version 12.0. DNASTAR. Madison, WI.
To find the appropriate trademark for a DNASTAR application, please refer to the “Trademarks” section of our Legal Information page. For examples of recent publications that cited DNASTAR software, see our Published References page.
Unfortunately, is not permissible to publish data or images obtained using DNASTAR’s free trial software. For more information, refer to the license agreement displayed during installation of the free trial software. Note that DNASTAR’s Marketing department routinely tracks citations and references to our software in the literature.
To purchase the software so that you can legally publish data and images (including those generated while you were using the free trial version), choose either of the following options:
To see which version number is the most current, see our Product Updates page.
To learn which version of an application you are running:
- Launch the DNASTAR application.
- Select Help > About [AppName] on Windows, or [AppName] > About [AppName] on Macintosh to open a pop-up window showing the version number of the application.
To see a list of DNASTAR products that you have purchased:
- Go to the DNASTAR log in page.
- Enter your Email/User ID and Password to log into your account.
You will be taken to a page listing your purchased applications and their version numbers, along with the number of remaining keys and the expiration dates for service plans.
An informal way to see which products have been installed/authorized is to launch the DNASTAR Navigator application. Applications listed in color are installed/authorized, and those that are “grayed out” are not. Note that this procedure does not differentiate between purchased versions of the applications and free trial versions. If you have installed a free trial version, it is best to use the numbered steps, above.