DNASTAR Cloud Product Notifications

DNASTAR Cloud

While performing a SeqMan NGen assembly on the DNASTAR Cloud Virtual Desktop, the virtual desktop suddenly shuts down

Date: 4/20/2013

 

Version Affected:  11.0 and later

 

Version Fixed:  N/A

 

Issue: When a SeqMan NGen assembly uses all available memory, the connection to the DNASTAR Cloud may be lost without warning.

 

Resolution:   This has been observed on Safari and Google Chrome browsers, but may affect other browser types as well. If this issue occurs, you will lose your connection and receive an error message telling you that the connection was lost. If you click on the Abort button provided, you will be taken to the DNASTAR – My Licenses page. You should now be able to re-connect to the virtual desktop in the usual way. (See DNASTAR Cloud Virtual Desktop Help for details).

 

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