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| DNASTAR is committed to providing you with excellent service. As part of our commitment, we recognize your right to privacy, and have developed this Privacy Statement to inform you about our privacy practices. |
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| Information We Gather from You |
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Personal Information
We do not collect any personal information from a visitor to our site unless that visitor explicitly and intentionally provides it. If you are simply browsing our site, we do not gather any personal information about you. We use links throughout our site to provide you with the opportunity to ask questions, request information and materials, request demonstration software, or provide comments and suggestions. The information provided, such as your name and telephone number, will be used to help us satisfy your request, as described below.
Statistical Information About Your Visit
When you visit our site, our computers may automatically collect statistics about your visit. This information does not identify you personally, but rather about a visit to our site. We may monitor statistics such as how many people visit our site, the user's IP address, which pages people visit on our site, from which domains our visitors reach our site, and which browsers people use. We use these statistics about your visit for aggregation purposes only. These statistics are used to help us improve the performance of our website
Surveys
From time-to-time we may request information from customers via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Survey information will be used for purposes of monitoring or improving the use of, and satisfaction with this website, and improving our customer service and product offerings.
Use of Cookies
We only use "cookies" as described in this section. A "cookie" is a piece of information that our website sends to your browser, which then stores this information on your system. Use of cookies is essential for certain parts of our website. Without enabling cookies, some sections of www.dnastar.com may not function properly. Our website uses cookies to "remember" your log-in information in order to help you navigate the website as seamlessly as possible. The cookie will be removed when you log-out or after 24 hours. You should be aware that cookies contain no more information than you volunteer, and they are not able to "invade" your hard drive and return to the sender with personal or other information from your computer. |
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| How We Use the Information We Gather |
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Responding to Requests
We generally respond to any questions, requests for product information, and other inquiries that we receive. Our response may be in the form of an e-mail, telephone call, fax, or letter. We may retain this correspondence to improve our products, services, and website, and for other disclosed purposes.
We provide an "Opt-in" e-mail service for regular updates on our products and services. However, we may, from time-to-time, use additional contact information, such as e-mail addresses, mailing addresses and phone numbers, to share important product announcements. We retain contact information so that we can send individuals updates or other important information about our services and products.
Facilitating the support, renewal, and purchase of our products and services
We may use the information you submit to contact you to discuss the support, renewal, and purchase of our products and services. We may also provide the information you have submitted to us to a licensed distributor of DNASTAR products and services. Our distributors help us to provide our non-U.S.-based customers with support, assistance, and the provision of our products and services in their local markets. You may receive a communication directly from one of our representatives. Please be assured that if you are contacted by one or more of these entities for one of these purposes, they have agreed to use the information we supply only in accordance with a confidentiality agreement. If you would like to find the names and location of DNASTAR distributors, please click here. |
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