After saving a help topic in PDF format, why do I see overlapping text and/or unexpected symbols?

This issue only occurs in Windows. If you see overlapping text and/or unexpected symbols after saving a Lasergene help topic as an Adobe PDF document, you may need to change your Adobe settings:


  1. Click Start > Devices and Printers.
  2. Double-click on Adobe PDF.
  3. Choose Printer > Properties.
  4. In the General tab, click on the Preferences button. Uncheck Rely on system fonts only; do not use document fonts. Click Apply.
  5. In the Paper/Quality tab, click on the Advanced button. Click the link Substitute with Device Font. From the drop-down menu, choose Download as SoftFont. Double-click on PostScript Options, and click the link Automatic. From the drop-down menu, select Native TrueType.
  6. Click OK, then Apply, then OK.
  7. Open the Lasergene help topic of interest and save it as an Adobe PDF document.
  8. Open the newly-saved document. The text should now display legibly.


The instructions above apply specifically to Windows 7, but other Windows operating systems use a similar procedure.


I purchased a perpetual license from DNASTAR. What rights do I have and what obligations does DNASTAR have under this license?

In the normal course of business, DNASTAR frequently grants the user of our software a perpetual license for the use of such software. A perpetual license is defined as the use of the license for the software version purchased, for an unlimited period of time. A perpetual license does not permit users to place DNASTAR’s software on more computers than were licensed for use in the initial purchase.


DNASTAR is not under any obligation to provide users of the software with support or additional copies of the original version of software purchased for backup, upgrades to new computers, or for any other purpose. In addition, DNASTAR is under no obligation to update its software for new computer operating systems, hardware configurations or for any other reason after initial purchase of the license by the customer. Users may continue to use a particular software version after DNASTAR support has been discontinued as long as the use of such software is not in conflict with any more recent license agreement agreed upon by the customer and only on the number of computers originally covered in the purchase agreement with DNASTAR or one of its distributors or agents.

Can DNASTAR do my assembly for me?

We’d be happy to! DNASTAR can custom assemble, analyze and deliver a finished genome, or part of a genome, along with customized visualizations and reports. In collaboration with our sister company, Scarab Genomics, we can even prepare the library, arrange for sequencing, and then assemble and analyze the resultant data.


For more information on any of these services, see DNASTAR’s Genome Assembly Services page.


How can I get help with my own specific project?

Our experienced, on-site Support team can assist you at any stage of your project by phone or e-mail. You can also request that Support set up a free, one-on-one training webinar to walk you through your project.


How do I reference the software in publications?

Citations for DNASTAR software should follow the format:

<Application Name with corresponding trademark>. Version <version number>. DNASTAR. Madison, WI.

For example:

SeqMan NGen®. Version 12.0. DNASTAR. Madison, WI.

To find the appropriate trademark for a DNASTAR application, please refer to the “Trademarks” section of our Legal Information page. For examples of recent publications that cited DNASTAR software, see our Published References page.

Can I publish with the free trial software?

Unfortunately, is not permissible to publish data or images obtained using DNASTAR’s free trial software. For more information, refer to the license agreement displayed during installation of the free trial software. Note that DNASTAR’s Marketing department routinely tracks citations and references to our software in the literature.


To purchase the software so that you can legally publish data and images (including those generated while you were using the free trial version), choose either of the following options:


  • Contact our Sales and Support staff by e-mailing support@dnastar.com or by calling 866-511-5090 in the U.S. and Canada. For European and UK contact numbers, please see our Contact Us page.

How can I see which version is currently released and which version I’m running?

To see which version number is the most current, see our Product Updates page.


To learn which version of an application you are running:


  1. Launch the DNASTAR application.
  2.  Select Help > About [AppName] on Windows, or [AppName] > About [AppName] on Macintosh to open a pop-up window showing the version number of the application.

How can I tell which DNASTAR products I own?

To see a list of DNASTAR products that you have purchased:


  1. Go to the DNASTAR log in page.
  2. Enter your Email/User ID and Password to log into your account.


You will be taken to a page listing your purchased applications and their version numbers, along with the number of remaining keys and the expiration dates for service plans.


An informal way to see which products have been installed/authorized is to launch the DNASTAR Navigator application. Applications listed in color are installed/authorized, and those that are “grayed out” are not. Note that this procedure does not differentiate between purchased versions of the applications and free trial versions. If you have installed a free trial version, it is best to use the numbered steps, above.


  1. Dear DNASTar
    Somebody design DNA sequence for me to send for a company to synthesis but he did not explain our sequence completely . If it is possible please my sequence in detail for me.

    Thank you very much

  2. I was very pleased when I received the first letter from a reputable Dnastara!
    I heartily thank you for your interest in us – a scientist. Soon we will meet again. I congratulate the friendly team with 30-year anniversary. Congratulations dear friends! I wish you all good health, happiness, longevity, greater success in work and life!
    Sincerely: Doctor of Chemical Sciences Sokhrab Ismailov

  3. When saving my files in genebank format (.gb) SeqBuilder says I will lose layout information if doing so (rather than saving files as .sbd). What is this layout information? What will I lose exactly?

    Thank you very much in advance for your help.
    You can as well answer to my email address (mentioned above) if you prefer.

  4. Hi Julien,

    The layout information this dialog refers to includes active views, colors, and elements visible on the SeqBuilder views. These items are not supported in the GenBank format. If you do wish to retain the SeqBuilder layout, you can use Save As and save the file as a SeqBuilder (.sbd) document.

    More information can be found in our online help: http://www.dnastar.com/t-help-seqbuilder.aspx. You may also contact us at any time at support@dnastar.com.


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