Protean 3D displays a NovaDock project as an empty document
Version Affected: 14.1 and previous
Version Fixed: 15.0
Issue: Protean 3D may display an empty NovaDock report document (.novadock) when opening a prediction with user-defined proposed contacts with PDB insertion codes containing one or more alphabetical characters. Since Protean 3D incorrectly assumes that all residue identifiers will be integers, this leads to a visualization error. Note that the results created by NovaDock are still valid, even though they cannot be viewed in Protean 3D version 14.1 and previous.
Resolution: This issue was resolved with the release of Lasergene 15.0 in 2017. To avoid or correct this issue, update to the most recent version of Lasergene by logging in to your DNASTAR account. If you have questions or need assistance updating your software, please contact DNASTAR at 866-511-5090 or firstname.lastname@example.org.