Training and Support for Sequence Analysis Software, Next-Gen Sequencing Software, Primer Design Software, Gene Expression Software
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"What’s not to like? The people at DNASTAR are responsive."
Douglas Rhoads, University of Arkansas, Fayetteville

"DNASTAR’s technical support is beyond anything I’ve ever seen in a software company. "
Tom Parchman, University of Wyoming

"I appreciated your staff - very responsive, but not obtrusive. This is very unusual!"
Thomas Besser, Washington State University

"DNASTAR's technical support is excellent!"
Jeeba A Kuriakose, University of Texas-Medical Branch

"Tech support is always helpful; even when the question needs to be researched."
Caprice Rosato, Oregon State University

"Always great customer service."
Philippe Couroux, Agriculture and Agr-Food Canada

"I would give five stars to the support. Whenever I’ve called, there has been good follow through."
Amit Dhingra, Washington State University, Pullman

"The technical service and support we have received have been outstanding."
Dr. Michael Carleton, Targeted Growth, Inc.


DNASTAR is widely recognized for the outstanding support we provide to our customers. Whether you are new to using our software, or an experienced user, we are committed to optimizing your experience using our products.


Our support staff is highly experienced and many hold advanced degrees in a diverse variety of fields, contributing to our expertise in troubleshooting complex customer projects. We offer quick response times and a global reach, supporting customers all over the world. Our support team is also closely integrated with our development staff in order to actively incorporate customer feedback and requests into our products.


You can find videos, written tutorials, and more in the sections below. In addition, we encourage you to contact us to set up one-on-one training with our team. We are here to help!



Our tutorials are designed to walk you through how to use our software using real-life workflows and sample data that we provide. Written tutorials are a great way to learn by doing.


Lasergene Tutorials

Online Help

DNASTAR provides in-depth help for all of our software applications. This help is installed along with your software, and is available for you to access online as well.


EditSeq ArrayStar with QSeq Help - for large-scale, multi-sample variation comparisons and gene expression

DNASTAR Cloud Help - for accessing DNASTAR software on the Cloud

EditSeq Help - for importing and editing unusual file types
GeneQuest Help - for gene discovery and annotation
GenVision Help - for publication-quality illustrations
GenVision GenVision Plug-In Help - for publication-quality illustrations (plug-in version for Adobe Illustrator)
MegAlign MegAlign Help -  for DNA and protein sequence alignments and analysis
MegAlign MegAlign Pro Help - for multiple sequence alignments using MUSCLE
Navigator Navigator Help - for guiding you to the right place for the task at hand
EditSeq NovaFold Help - for protein structure prediction
PrimerSelect PrimerSelect Help - for advanced primer design
Protean Help - for protein structure analysis and prediction
Protean 3D
Protean 3D Help - for exploring macromolecular structure, motion, and function
SeqBuilder Help - for sequence editing and annotation, automated virtual cloning, and primer design
SeqMan Pro
SeqMan Pro Help - for contig assembly and analysis, including SNP discovery
EditSeq SeqMan NGen Help - for next-gen sequence assembly and analysis
SeqNinja SeqNinja Help - for advanced editing of genome sequences and annotations
SeqNinja Help (Command Line Version) - for advanced editing of genome sequences and annotations