Date: 4/30/2021

Version Affected:  Lasergene 17.2.1 and prior

Version Fixed:  Lasergene 18.0

Issue: The Lasergene installer used in versions 17.2.1 and prior doesn’t consider ARM64 a “valid” architecture for Macintosh and returns an error: “The current OS X version is not supported.” After displaying the error, installation failed for some customers, while other customers were able to open and use the newly-installed Lasergene applications without issues.

Resolution: This issue was fixed in Lasergene 18.0, which uses a newer version of the installer that recognizes and reliably supports ARM64 architecture. To resolve this issue, update to the latest version of Lasergene by going to the My Licenses page of our website. If you need assistance, please contact us at 866-511-5090 or [email protected].