Date:  7/12/2019   Version Affected:  16.0 and later   Version Fixed:  N/A   Issue:  With the release of Lasergene 16.0 in July 2019, licensing is restricted to 64-bit systems. Users attempting to run Lasergene 16.0 on 32-bit systems may receive an error message similar to the following: “This version of this file is not compatible […]

Date:  7/12/2019   Version Affected:  16.0 and later   Version Fixed:  N/A   Issue:  With the release of Lasergene 16.0 in July 2019, we will be permanently retiring the 32-bit applications EditSeq, PrimerSelect and classic MegAlign. The functionality in these applications has been replaced by SeqBuilder Pro and MegAlign Pro.   Resolution: To help transition […]

Date:  7/12/2019   Version Affected:  16.0 and later   Version Fixed:  N/A   Issue:  With the release of Lasergene 16.0 in July 2019, we will be retiring the commuter license manager. This manager enabled network users to check out a Lasergene license to use on a temporary basis; for example, on a laptop taken on […]

Date: 7/12/2019   Version Affected:  All   Version Fixed:  Varies by application   Issue: In February 2018, Apple announced that they would begin phasing out support for 32-bit applications, starting with the release of Macintosh OS 10.13.4. Apple is expected to end all support for these applications with the release of Macintosh OS 10.15 (Catalina) in autumn […]

Date:  10/24/2018   Version Affected:  All   Version Fixed:  15.3 (partial fix)   Issue: After searching NCBI’s BLAST or Entrez databases from within a Lasergene application, attempts to retrieve sequences from the BLAST or Entrez search results window fail. The only indication of failure may be the absence of downloaded sequences. In some cases, particularly […]

Date:  10/24/2018   Version Affected:  All   Version Fixed:  N/A   Issue: Macintosh users running certain versions of macOS 10.12 (Sierra) may receive errors when attempting to access the help installed with their Lasergene applications. Errors may include “The selected topic is currently unavailable” and/or notifications about JavaScript being disabled, or needing to be enabled. […]

Date:  10/8/2018   Version Affected:  15.2 and prior   Version Fixed:  15.3   Issue: On September 24, 2018, Macintosh released macOS 10.14 (Mojave). In testing this operating system with Lasergene, we noted that attempts to print from certain applications resulted in that application crashing. The affected applications are SeqMan Pro, GeneQuest, MegAlign, PrimerSelect, EditSeq, and […]

Date:  6/14/2018   Version Affected:  All   Version Fixed:  NA   Issue: A window-drawing error in Macintosh OS 10.13.1 (High Sierra) has been observed on machines both with and without Retina displays. This error can cause unexpected behavior in some of Lasergene’s “add sequences” windows.   The issue has been observed to occur after using one […]

Date: 10/11/17   Version Affected: 15.0 and later   Version Fixed: N/A   Issue: As of October 11, 2017, corresponding with the release of Lasergene 15.0, DNASTAR’s Protean application is being retired. We will continue to support Protean’s successor, Protean 3D, which contains the key functionality of the retired application.   Resolution: For assistance in […]

Date: 9/16/17   Version Affected: All   Version Fixed: N/A   Issue: For DNASTAR License Server configurations authorized after September 15, 2017, the commuter license manager on Macintosh may give the following message:   Check Out Error Unable to check out Error [125]: Required locking criteria for local request is not available on your machine. […]