Date:  8/1/2019   Version Affected:  All prior to 16.0   Version Fixed:  N/A   Issue:  Lasergene 16.0 was released in July 2019. As of August 1st, 2019, DNASTAR no longer supports any version of Lasergene except for the current version. This  policy is described in the “Indemnification” section on our Legal Information page.   Resolution: If […]

Date:  7/12/2019   Version Affected:  16.0 and later   Version Fixed:  N/A   Issue:  With the release of Lasergene 16.0 in July 2019, licensing is restricted to 64-bit systems. Users attempting to run Lasergene 16.0 on 32-bit systems may receive an error message similar to the following: “The version of this file is not compatible […]

Date:  7/12/2019   Version Affected:  16.0 and later   Version Fixed:  N/A   Issue:  With the release of Lasergene 16.0 in July 2019, we will be permanently retiring the 32-bit applications EditSeq, PrimerSelect and classic MegAlign. The functionality in these applications has been replaced by SeqBuilder Pro and MegAlign Pro.   Resolution: To help transition […]

Date:  7/12/2019   Version Affected:  16.0 and later   Version Fixed:  N/A   Issue:  With the release of Lasergene 16.0 in July 2019, we will be retiring the commuter license manager.   Resolution: Network license holders who need a temporary standalone license should contact DNASTAR at 866-511-5090 or support@dnastar.com.

Date: 7/12/2019   Version Affected:  All   Version Fixed:  Varies by application   Issue: In February 2018, Apple announced that they would begin phasing out support for 32-bit applications, starting with the release of macOS 10.13.4. Apple is expected to end all support for these applications with the release of macOS 10.15 (Catalina) in Fall 2019. This […]

Date:  10/24/2018   Version Affected:  All   Version Fixed:  15.3 (partial fix)   Issue: After searching NCBI’s BLAST or Entrez databases from within a Lasergene application, attempts to retrieve sequences from the BLAST or Entrez search results window fail. The only indication of failure may be the absence of downloaded sequences. In some cases, particularly […]

Date:  10/24/2018   Version Affected:  All   Version Fixed:  N/A   Issue: Macintosh users running certain versions of OS 10.12 (Sierra) may receive errors when attempting to access the help installed with their Lasergene applications. Errors may include “The selected topic is currently unavailable” and/or notifications about JavaScript being disabled, or needing to be enabled. […]

Date:  10/8/2018   Version Affected:  15.2 and prior   Version Fixed:  15.3   Issue: On September 24, 2018, Macintosh released macOS 10.14 (Mojave). In testing this operating system with Lasergene, we noted that attempts to print from certain applications resulted in that application crashing. The affected applications are SeqMan Pro, GeneQuest, MegAlign, PrimerSelect, EditSeq, and […]

Date:  6/14/2018   Version Affected:  All   Version Fixed:  NA   Issue: A window-drawing error in Macintosh OS 10.13.1 (High Sierra) has been observed on machines both with and without Retina displays. This error can cause unexpected behavior in some of Lasergene’s “add sequences” windows.   The issue has been observed to occur after using the Sequence […]

Date: 10/11/17   Version Affected: 15.0 and later   Version Fixed: N/A   Issue: As of October 11, 2017, corresponding with the release of Lasergene 15.0, DNASTAR’s Protean application was retired. We will continue to support Protean’s successor, Protean 3D, which contains the key functionality of the retired application.   Resolution: Update to the most […]