Date:  10/24/2018   Version Affected:  All   Version Fixed:  15.3 (partial fix)   Issue: After searching NCBI’s BLAST or Entrez databases from within a Lasergene application, attempts to retrieve sequences from the BLAST or Entrez search results window fail. The only indication of failure may be the absence of downloaded sequences. In some cases, particularly […]

Date:  10/24/2018   Version Affected:  All   Version Fixed:  N/A   Issue: Macintosh users running certain versions of macOS 10.12 (Sierra) may receive errors when attempting to access the help installed with their Lasergene applications. Errors may include “The selected topic is currently unavailable” and/or notifications about JavaScript being disabled, or needing to be enabled. […]

Date:  10/8/2018   Version Affected:  15.2 and prior   Version Fixed:  15.3   Issue: On September 24, 2018, Macintosh released macOS 10.14 (Mojave). In testing this operating system with Lasergene, we noted that attempts to print from certain applications resulted in that application crashing. The affected applications are SeqMan Pro, GeneQuest, MegAlign, PrimerSelect, EditSeq, and […]

Date:  6/14/2018   Version Affected:  All   Version Fixed:  NA   Issue: A window-drawing error in Macintosh OS 10.13.1 (High Sierra) has been observed on machines both with and without Retina displays. This error can cause unexpected behavior in some of Lasergene’s “add sequences” windows.   The issue has been observed to occur after using one […]

Date:  2/26/2018   Version Affected:  All   Version Fixed:  15.0 and later (varies by application)   Issue:  Apple has announced that in Feburary 2018, corresponding with the release of Macintosh 10.13.4, they will begin phasing out support for 32-bit applications. Apple is expected to end all support for these applications by Autumn, 2018, corresponding with […]

Date: 10/11/17   Version Affected: 15.0 and later   Version Fixed: N/A   Issue: As of October 11, 2017, corresponding with the release of Lasergene 15.0, DNASTAR’s Protean application is being retired. We will continue to support Protean’s successor, Protean 3D, which contains the key functionality of the retired application.   Resolution: For assistance in […]

Date: 9/16/17   Version Affected: All   Version Fixed: N/A   Issue: For DNASTAR License Server configurations authorized after September 15, 2017, the commuter license manager on Macintosh may give the following message:   Check Out Error Unable to check out Error [125]: Required locking criteria for local request is not available on your machine. […]

Date: 6/12/17   Version Affected: 14.1 and earlier   Version Fixed: 14.1.2   Issue: Users running Windows machines with an active non-English language pack or with certain non-American region settings may experience issues (e.g. stalling or errors during assembly), particularly with RNA-Seq or ChIP-Seq workflows in SeqMan NGen.  These issues are partially related to the […]

Date: 6/12/17   Version Affected: 14.1 and earlier   Version Fixed: 14.1.2   Issue: Users running Windows machines with an active non-English language pack or with certain non-American region settings may experience issues (e.g. stalling or errors during assembly), particularly with RNA-Seq or ChIP-Seq workflows in SeqMan NGen.  These issues are partially related to the […]

Date: 6/1/2017   Version Affected: 14.1 and previous   Version Fixed: 15.0 (anticipated in Fall 2017)   Issue: Protean 3D may display an empty NovaDock report document (.novadock) when opening a prediction with user-defined proposed contacts with PDB insertion codes containing one or more alphabetical characters. Since Protean 3D incorrectly assumes that all residue identifiers […]