Mac users who upgrade to macOS 10.15 (Catalina) prior to Lasergene 17 will lose the ability to launch SeqMan Pro, GeneQuest and GenVision Utility
Version Affected: All
Version Fixed: Varies by application
Issue: On 10/7/19, Apple ended all support for 32-bit applications with the release of macOS 10.15 (Catalina). As a result:
Mac users who upgrade to macOS 10.15 (Catalina) will lose access to the three remaining 32-bit Lasergene applications: SeqMan Pro, GeneQuest, and GenVision Utility. These applications will fail to launch.
Users of macOS 10.13.4 to 10.14 who are running Lasergene 16.0 will receive a warning message from Apple when first opening a 32-bit Lasergene application. The text of the message will resemble the following: “<Application name> may affect the performance of your Mac. The developer of this app needs to update it to improve its compatibility. [OK].” After the [OK] button is pressed, the warning will disappear and is not expected to reappear in subsequent launches of the same application. Users of macOS 10.13.4 to 10.14 who are running Lasergene 15.3 will NOT see this warning.
Resolution: Between the 15.1 and 16.0 releases, most DNASTAR applications were updated to become fully 64-bit compliant. We are working to update our remaining 32-bit applications–SeqMan Pro, GeneQuest, and GenVision Utility–to 64-bit compliance. Our plan is to have all applications compliant with the release of Lasergene 17 in early 2020.
We recommend that Mac users who wish to use SeqMan Pro, GeneQuest and/or GenVision Utility postpone updating to macOS 10.15 (Catalina) until after the release of Lasergene 17.
For further information, please contact DNASTAR at 866-511-5090 or email@example.com.