Date:10/18/2021

Version Affected:  All

Version Fixed: Lasergene 18.0 (anticipated early 2022)

Issue: When using Lasergene’s Protean 3D application on macOS 10.15 (Catalina) and higher, the Structure view cannot be used. In Lasergene 17.3 or later, Protean 3D will display an error message saying that the Structure view is not supported on macOS 10.15 and higher. In Lasergene 17.2 or earlier, Protean 3D will fail to open or will immediately crash.

As of this writing, the affected macOS systems include macOS 10.15 Catalina (released Oct 2019), macOS 11 Big Sur (released Nov 2020) and macOS 12 Monterey (anticipated Fall 2021).

Resolution: We are planning to correct this issue in Lasergene 18.0, anticipated in early 2022. Until then, Protean 3D users who currently have Lasergene installed on a macOS 10.15 or higher computer should move their installation to a Windows machine or a Windows Virtual Machine (VM) running on their Macintosh. For assistance, please contact support@dnastar.com.