As of Lasergene 16.0, licensing is restricted to 64-bit systems
Version Affected: 16.0 and later
Version Fixed: N/A
Issue: With the release of Lasergene 16.0 in July 2019, licensing is restricted to 64-bit systems. Users attempting to run Lasergene 16.0 on 32-bit systems may receive an error message similar to the following: “The version of this file is not compatible with the version of Windows you’re running. Check your computer’s system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher.” The warning can be dismissed by clicking OK.
Resolution: To run Lasergene 16.0, you must update your operating system to a 64-bit system or higher. If you have questions, please contact DNASTAR at 866-511-5090 or email@example.com.